Frequently Asked Questions

Below you'll find a list of common party rental questions when renting rides and equipment from bouncehouserentalsnashvilletn.com. We know that this cannot cover every question concerning your rental or use of our website, so if you don't find the answer to your specific question here, please call us at (615) 266-4133. We love to hear from our customers; new and old!
 

Why choose Bouncehouserentalsnashvilletn.com?
 

Bounce House Rentals Nashville TN is the Greater Nashville's area premier source for safe, clean and affordable entertainment for all ages.  Throughout the years, we have provided fun and games at well over 7,000 parties and events.  Our professional drivers and staff are friendly and well-trained. We routinely clean and inspect all of our equipment before allowing its use.  We are licensed and insured for your safety.
 

What type of parties and events do you provide inflatable Rides and Games for?
 

Whether you’re planning a large festival, community, school, religious event; or backyard party, bouncehouserentalsnashvilletn.com provides fun rides and equipment for every occasion.   Our experienced Event Services Team can assist in planning your event or we can handle everything for you.
 

How far in advance should I place my reservation?
 

For your convenience, the fastest way to reserve your party or event equipment is through our website www.bouncehouserentalsnashvilletn.com  Please make your reservations as soon as possible. All of our Rides and Games are very popular and often booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want.  
 

What form of payment do you accept?
 

In addition to business checks (with prior approval), we accept Visa, MasterCard, Discover and American Express.  If you are paying with cash, please have the correct amount.  For their safety, our drivers do not carry change.
 

Do you offer multi-unit discounts?
 

Bounce House Rentals Nashville TN strives to provide entertainment value without sacrificing quality and safety.   In order to assist you in your selection process, our website clearly states pricing and indicates availability of all of our rides, games and equipment.  Please see the Package Specials portion of our website for additional discounts or simply call for a customized rental quote. 
 

For pricing or questions regarding large festivals, carnivals, fundraisers, profit-sharing, pay-per-ride events, staffing, etc., please call (615) 266-4133.  We can assist you with event planning or handle the entire event for you.
 

 What type of ground surfaces can you set-up on?
 

If possible, all inflatables and tents should be staked in the ground for safety.  If staking is not possible, weights will be required in lieu of stakes.  Set-up location and conditions are the responsibility of the customer, and must be identified upon placing rental reservation and cannot be modified once the driver has left the warehouse.  Under no ciurcumstanc es do we setup on gravel or dirt. bouncehouserentalsnashvilletn.com is not responsible for damage to underground cabling and/or utilities including irrigation systems.  For information regarding utility locates – dial 811.
 

Can you set up in a park or other public location?
 

Yes we can, and we are approved for many of the parks systems in the greater Nashville area. Please be advised that due to the exact timing of drop off and pickups of park rentals, There is a surcharge added for these rentals. The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations.  If proof of insurance is required, please allow 2-3 business days for processing requests.
 

How many people can play in an inflatable at one time?
 

Ride loading varies by rider’s size and age, equipment size, type and manufacturer. Some inflatables can safely handle more participants than others. General guidelines can be provided by our knowledgeable customer service team.  In general, inflatable slides and interactive games allow one to two guests at a time. Most inflatable rides can safely hold between 4 and 10 guests depending on the size of the unit and ages of the riders.  Safety recommendations and rules for operation will be provided to you at the time of delivery.   Each ride has safety information located on the exterior of the ride and is the definitive source for identifying the safe operation of the ride.  Adult supervision is required for safe operation of any inflatable unit.             
 

Are your inflatables safe and clean?
 

Bouncehouserentalsnashvilletn.com continually purchases inflatables with the newest safety features.  We search for manufactuers that construct with quality and safety in mind! All of our units are constructed from commercial grade materials with double stitching. All of the materials are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled.

All of our inflatables are cleaned and inspected after every rental and are routinely completely disinfected. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.       
 

I decided to pick up my ride to save money, what should I expect?
 

Safety of our equipment along with you and your guests remaining a primary concern, we currently do not allow for the pickup of any inflatables.  
 

What is your cancellation policy?
 

Cancellations made on the same day the order is processed or more than fourteen (14) days before the start of the rental period will result in a full refund of payments made in the same manner as payment was received. Cancellations processed within fourteen (14) days of the rental period for any reason will result in the loss of all monies paid.  Due to the expense involved with loading equipment and transportation expenses, services will be considered rendered on the first day of the rental period and cancellations made on that day will require full payment per the rental agreement. Cancellations Due to Weather shall result in a full refund of all monies paid.
 

Can the inflatables be set-up indoors?
 

Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18’-20’) to accommodate most inflatables although we have some shorter units. The inflatable must not be set up too near hot lights, fire prevention equipment, air conditioning vents, or any fire hazards.  Many gymnasiums, halls, churches, malls, or locations with sufficient height will do just fine.  
 

Is it customary to tip the delivery team?
 

If you believe the service level warrants a tip, it would certainly be appreciated by these hard working team members that often work long hours in challenging conditions.  However, tipping is not required.
 

What should I do if I lose power or have another problem?
 

Immediately call your delivery driver or the office 615-266-4133 with any concerns regarding personnel or equipment.  In case of a real emergency, dial 911.
 

Interrupted power is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
 

How much electricity do I need?
 

Our inflatable rides and games are inflated using a fully enclosed electric blower unit that is powered by a standard 110 volt, 20 AMP, three-prong electrical outlet.  Each blower draws roughly 9-10 Amps (1,000 -1,100w) and some larger units use multiple blowers. Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.
 

Concession equipment should not be placed on the same power source.   The units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,3

Bounce House Rentals Nashville TN supplied generators may only be used to power bouncehouserentalsnashvilletn.com equipment.  

A generator may be used to power the units if sufficient outlets/power is not available.  Please see the accessories portion of our website for pricing.